TERMS & CONDITIONS

By ordering from our web site www.ilovesynchro.cz you accept our general terms and conditions.

 

TRADER’S IDENTITY

Name: Mgr. Martina Košťálová
Address: Nad Bahnivkou 131, 251 01 Říčany, Czech Republic
ID number: 64919927
Registered in a trade register by municipal authority in Říčany, No. OOŽÚ/697/2010/Več/2

 

ORDER

An offer to purchase is formed when you place your order on the website www.ilovesynchro.cz. Acceptance of your order and of the contract between you and www.ilovesynchro.cz will be completed when we send you a confirmation email.

 

PRICES

Prices are quoted in CZK or in Euros.

 

PAYMENT

You can pay by a credit card or via bank transfer on our bank account. In case none of these payment possibilities is convenient for you, please contact us and we can find another solution. We regret that your order cannot be processed until payment has been confirmed.

 

DELIVERY TIMES

We try to process your order as fast as possible, you can find expected delivery time written by every specific product. It depends on the fact if the roduct is on the stock or has to be made especially for you according to your order (blind frame, jewellery). Generally the delivery time for goods in stock is ithin 5-7 working days to European Union countries and 10-20 days for non-European countries. As we cannot influence the shipping time we cannot guarantee delivery within certain time frames, so the claims for the late deliveries are not accepted.

If you need to receive our products within a certain time – contact us and we can discuss the possibilities to speed up delivery. In case some of the goods are not on the stock, you will be informed by e- mail or phone about the change of the delivery time in advance. In such case you have the right to annul the order or to modify it. You are solely liable for ensuring that the delivery address supplied for the order is accurate and complete. We may not be held liable in the event of an incorrect or incomplete address. When a delivery is missing or damaged we ask you to contact us by e-mail info@ilovesynchro.cz.

 

CUSTOMS

For deliveries outside the Czech Republic, local taxes (import duties, local VAT etc.) are at your expense.

 

GUARANTEE

We try our best to ensure that our customers are delighted with every purchase. Therefore each piece of our product comes with a 6 month guarantee against defects due to a lack of the products quality.

 

RETURNS

You have a 14 day cooling off period after the date of delivery of the goods.  During this period you can return your goods for any reason. However you must take reasonable care of any products in your possession.  The consumer has to write a cancellation notice via e-mail to info@ilovesynchro.cz and has to pay the shipping costs for returning. The item is under your responsibility until it reaches us. For your own protection we recommend you to send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

We are not able to accept returns of products made especially for you according to your order as a blind frame and jewellery.

Defective Items

If you receive an item that is defective, damaged or has been sent to you by error, we would appreciate if you would inform us as soon as possible so we can begin to sort out the problem immediately. To report a problem, please e-mail on info@ilovesynchro.cz. Sending back, goods should be protected in a box or padded envelop and addressed on Mgr. Martina Košťálová, Nad Bahnivkou 131, Říčany, 251 01, Czech republic. We will do our best to issue a refund including refund of the shipping charges as soon as possible.

 

PRODUCT INFORMATION

We do our best to make sure that all of the content on our web site is correct. However, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100% accurate. Given that our products are partly handmade the appearance of the actual product may slightly differ from what you see on the picture.

 

DATA PROTECTION

All personal data collected will be processed with the utmost respect and in strict confidentiality. Some of the data related to shipping of ordered items may be disclosed and entrusted to our order fulfillment and shipping partners. Ilovesynchro  may use your personal data to send you information about a new collections and special offers. You may at any time withdraw your agreement regarding such use of your personal details by simply unsubscribing on the bottom part of the last newsletter you received. 

 

COPYRIGHT

 

All copyright and intellectual rights of the goods and their design are the property of Ilovesynchro and its partners. Consumers agree that they will not copy the goods, commission copies of the goods or otherwise cause them to be copied by any person, company or other organisation for any purpose.

 

AMENDMENTS AND UPDATES TO THE TERMS AND CONDITIONS

Terms and Conditions may be unilaterally amended by Ilovesynchro. The new Terms and Conditions  will be effective as of their date of publication on www.ilovesynchro.cz

 

Hallmarks

Hallmarks